Service Desk Analyst
Contact: Ritambhara Chaturvedi
Closing date: 13-04-2021
A Service Desk Analyst supports the Service Desk Manager in the operation of the Client's Service Desk that provides support to staff on core business operations and processes, the resolution of technical ICT problems and includes participating in section planning for short term tasks and work area planning for longer term initiatives.
The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in the area of systems and infrastructure, and operational support across a geographically dispersed network.
Service Desk Analysts may also be required to assist the ICT Provisioning & Support team with requests that relate to equipment, mobile devices and configuration.
The volume of requests for advice and matters, along with the urgency to resolve matters, will increase significantly across both electoral and referendum events.
There will be a requirement for work outside standard business hours during an electoral event period.